October 3, 2011
Trying to troubleshoot or find OS-specific information for using Mobclix, and want a quick answer without having to submit a support ticket? Well, you’re in luck–the Mobclix Support Portal has a new feature, dubbed the Knowledge Base!
The Mobclix Knowledge Base is regularly updated with information to help you navigate through the dashboard and make the most of your in-app ads. The base has been building up a library of troubleshooting articles, guides and advice on dealing with issues, improving revenue, and understanding the technology. Assembled and maintained by our Engineering and Biz Dev teams, we hope this will help solve problems and answer questions you may have while working with Mobclix.
With our Knowledge Base available, you now have an ever-expanding library of documents to help you get the most out of working with Mobclix. At the same time, when you’ve got critical issues, you also want the direct attention a support ticket gets you. Below is a quick guide to helping you get the most out of the knowledge base–and when you should look to open a ticket.
Step 1. Use Existing Documentation:
First, use the existing documentation that came with the SDK to see if the answers to your questions are in there – a quick search will often help you find the answers you seek.
Step 2. Use the Knowledge Base:
If the SDK documentation doesn’t seem to have the answer you need, go to the Knowledge Base. There, you’ll notice it’s divided into several helpful categories and subcategories.
Look through each subcategory that fits your questions or concerns and check for documents that can help you.
All of our subcategories have sections for “Tutorials & How-Tos” to show you how to do various things, and a “Questions” section to answer most common questions.
Beyond our specialty categories, at the top of the Knowledge Base are helpful, general documents for:
* Payments & Invoices FAQ - For questions on payments, impressions, invoices, and related subjects.
* Mobclix 101 – Guides to understanding Mobclix and ad networks.
* General Integration – General integration questions, including diagnosing problems by error code.
We’ve found that a significant amount of common problems can be answered by the documents in the above three subcategories.
Step 3. Open a Support Ticket:
If none of the above documentation helps you, and you’re unable to find an answer to your questions, open a support ticket. Be sure to include:
1) The version of the SDK you’re using.
2) As detailed a description as possible of the problem you’re having.
3) Any relevant screenshots, logfiles, etc.
We’ll work to solve your problem as fast as possible!
Try out our Knowledge Base & let us know what you think. Feel free to leave a comment suggesting any other guides, documents, and information you’d like to see!